OPTIMIZING HUMAN-AI INTERACTION: ARTIFICIAL EMPATHY STRATEGIES IN ENHANCING AFFECTIVE AND SOCIAL CUSTOMER EXPERIENCES. Journal of Jabar Economic Society Networking Forum, [S. l.], v. 1, n. 2, p. 46–62, 2024. Disponível em: https://jesocin.com/index.php/jesocin/article/view/11.. Acesso em: 19 oct. 2025.