CUSTOMER TRUST IN DIGITAL SERVICE RECOVERY: A GOVERNANCE MODEL FOR RESPONSIVE AND ACCOUNTABLE EXPERIENCE MANAGEMENT. Journal of Jabar Economic Society Networking Forum, [S. l.], v. 2, n. 11, p. 31–40, 2026. Disponível em: https://jesocin.com/index.php/jesocin/article/view/139.. Acesso em: 14 sep. 2026.