CUSTOMER COMPLAINTS AS ORGANIZATIONAL LEARNING: A SERVICE GOVERNANCE MODEL FOR TRUST AND CONTINUOUS IMPROVEMENT. Journal of Jabar Economic Society Networking Forum, [S. l.], v. 3, n. 4, p. 21–30, 2026. Disponível em: https://jesocin.com/index.php/jesocin/article/view/163.. Acesso em: 15 sep. 2026.