COUNTERPRODUCTIVE WORK BEHAVIOR IN CUSTOMER SERVICE: EXPLORING THE FACTORS INVOLVED AND THEIR IMPACT ON THE ORGANIZATION. Journal of Jabar Economic Society Networking Forum, [S. l.], v. 1, n. 4, p. 36–48, 2024. Disponível em: https://jesocin.com/index.php/jesocin/article/view/21.. Acesso em: 28 jun. 2026.