“OMNICHANNEL SERVICE RECOVERY IN RESOURCE-CONSTRAINED FIRMS: INTEGRATING CUSTOMER VOICE, EMPLOYEE DISCRETION, AND ORGANIZATIONAL LEARNING” (2025) Journal of Jabar Economic Society Networking Forum, 2(8), pp. 31–40. Available at: https://jesocin.com/index.php/jesocin/article/view/114 (Accessed: 23 August 2026).